What Is Responsible Gaming?
Responsible gaming means treating gaming as a form of entertainment — not a source of income or a way to solve financial problems. At ai99, we want every member to enjoy games freely, mindfully, and within their own limits.
Responsible gaming doesn't mean playing less — it means knowing your limits. When gaming stays enjoyable, it's a great experience. But when it becomes compulsive, that's when problems arise. ai99 helps you recognize that line and stay on the right side of it.
Our responsible gaming policy rests on three core pillars — awareness, control, and support. Ensuring every ai99 member has access to all three is our goal.
Remember: gaming should be a small part of your life — not your whole life. Family, health, and work always come first.
The ai99 Commitment
Ai99 is more than a gaming platform — we are building a culture of responsible gaming. Player wellbeing and safety are the top priority in every decision we make.
Ai99 is committed to never facilitating account creation for minors. Our KYC process verifies the age of every registered member. We monitor financial activity across all transactions and alert members if any unusual behavior is detected.
- Only users aged 18 or above are approved for an account.
- Bet limit and deposit limit settings are always available to use.
- You can apply for self-exclusion at any time.
- Automatic alerts are triggered by suspicious activity.
- Free support information for gaming addiction is available.
Responsible gaming at ai99 is not optional — it is a mandatory requirement under our license and a core part of our ethical obligations.
Bet Limits & Deposit Limits
At ai99, you are in control of your own limits. It's the most effective tool for responsible gaming. The following limits can be set at any time from your account settings:
- Daily deposit limit: Set the maximum amount in BDT you can deposit in a single day.
- Weekly deposit limit: Set a cap on your total deposits over any seven-day period.
- Monthly deposit limit: Keep your monthly spending in check.
- Session Time Limit: Set a time limit for how long you play in a single session.
- Loss Limit: Your session will automatically end when you hit a set loss amount.
Increasing a limit does not take effect right away — a 72-hour waiting period applies for your safety. Decreasing a limit, however, takes effect immediately. This system protects you from making major decisions in the heat of the moment.
Self-Exclusion & Taking a Break
Sometimes stepping away is the smartest move. Self-Exclusion at ai99 is a powerful protection tool you can use at any time.
- Cooling-Off Period: Temporarily close your account for anywhere between 24 hours and 30 days.
- Self-Exclusion: Suspend your account completely for 1 month, 3 months, 6 months, or 1 year.
- Permanent Exclusion: You can permanently exclude yourself from gaming on ai99 at any time.
During self-exclusion, you will not be able to log in to your account and no marketing messages will be sent to you. Your account does not reactivate automatically once the exclusion period ends — you will need to contact support directly to request reactivation. The entire process is completely confidential.
Do not attempt to open a new account while self-exclusion is active. This violates our responsible gaming policy and may result in both accounts being closed.
Reality Check & Session Alerts
Extended gaming sessions can blur your sense of time and money. ai99's reality check system sends you timely reminders to stay grounded.
- A pop-up reminder will appear on screen once you've been playing for a set amount of time.
- Your total session time and net profit or loss will be displayed in real time.
- You can set reminders at hourly intervals or at custom breaks.
- After several consecutive hours of play, the system will automatically suggest taking a break.
These tools are not penalties or restrictions — think of them as a helpful friend who reminds you when it's a good time to take a break.
Minor Protection
Ai99 strictly prohibits gaming for anyone under 18. A national ID is required at registration for age verification, which is confirmed through our KYC process.
If you want to keep a younger family member away from online gaming, you can take the following steps:
- Use a PIN or password lock on your device.
- Never save your ai99 login credentials on the app or website.
- Use parental control software on your browser.
- Have an open conversation with your child about the risks of online gaming.
If you suspect a minor is using our platform, contact us immediately at [email protected]. We will investigate right away and take the necessary action.
Warning Signs of Gaming Addiction
Gaming addiction develops gradually — not overnight. Watch out for the following signs in yourself or someone close to you:
- Feeling a constant urge to keep playing in order to chase lost money.
- Neglecting family, friends, or work because of gaming.
- Repeatedly failing to stop gaming despite wanting to.
- Lying to family about how much time or money you spend on gaming.
- Feeling restless, irritable, or anxious when unable to game.
- Using money set aside for daily expenses or savings on gaming.
- Taking out loans or borrowing money from others to fund gaming.
If you identify with any three of the above signs, contact ai99 support today or activate self-exclusion. Asking for help is not weakness — it takes courage.
Support & Contact
Don't hesitate to talk about gaming problems. The ai99 support team will listen in complete confidence and point you in the right direction.
- Live Chat: Log in to the platform and chat with us directly in Bengali (available 24/7).
- Email: [email protected] — responses within 24 hours.
- Self-Exclusion Request: Contacting support gets your request processed within 30 minutes.
Remember — you are not alone. Millions of people overcome gaming problems every year. Getting help at the right time makes it entirely possible to regain control.
All responsible gaming support at ai99 is completely free and strictly confidential. Your identity will never be disclosed.